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Returns
RETURN
POLICY RETURNS-CHANGE
Product Changes are made in the following cases:
1. Before shipment, our company performs a quality control on its products. If in the rare case you receive a product that has a defect or a defect, inform us immediately.
2. If you receive a different product than the one you ordered.
3. If you wish to replace the product you have received for any reason.
Product returns can be made within 14 days days from
the date of receipt of the E-mail upon request by telephone
at 210 9958598 or by filling out the return form.
In cases 1 and 2, the shipping costs are charged exclusively our company.
In case 3, transport and cash on delivery costs as well as the The difference
that will arise from the new order is borne exclusively by the customer.
At the same time, the returned product should be is accompanied by all the necessary documents you received upon receipt of the (receipt/invoice, product tag, barcode).
Beware of products that after the inspection do not meet the above conditions, will not be accepted for reimbursement and will be are returned back again at a recipient's fee.
In case of changing a product to another, the cost of switching is 3.5 euros. (Excludes suitcases and travel items that cost 10 euros for small suitcases and 15 euros for medium and large suitcases).
The responsibility for transporting the return until it is received by our company lies with the sender.
1. The product should be in its original packaging that he had upon
receipt by the customer.
2. The product should not be damaged or other defects.
3. The product should be accompanied by the corresponding documents that the
customer received upon receipt (receipt, invoice).
During a period of discounts on change, the price of the product we receive and the price of the product we will ship will apply on the day of our receipt by you. (because prices change frequently).
REFUND
WITHDRAWAL
The refund policy is followed in the following Cases:
You have the right after your purchase within 14 calendar days days from
the date of purchase to change your mind about a purchase you have made.
Specifically, the consumer has a deadline of 14 calendar days from the
date of purchase to withdraw and return the product to the original
accompanied by the purchase receipt or invoice, tag and in no case can it be
be used.
For our part, our company will refund you the money you you
paid for the purchase of the product, within 5-10 working days from the date where we will receive the product in our
hands at the bank that you will indicate to us. Inside the parcel there must be an IBAN account and the bank of the account and the full name of the beneficiary.
In case of free shipping, the customer is obliged to share the transport cost which is 7 euros for small parcels (3.5 for shipping and 3.5 for return) and 20 euros for suitcases and travel items (10 for shipping and 10 for return).
If the customer wishes to return the product by his own courier, he is charged only with the shipping cost (3.5 euros small parcels and 10 euros for suitcases and travel items) In no case are parcels returned by simple MAIL.
Travel pillows for hygiene and protection reasons are non-returnable and non-user-friendly.
In any of the above, it is necessary to Contact 210 9958598 to give you instructions on the steps of each procedure.
The shipping address of the returned parcel is:
Alexioupoleos 16 18 Argyroupoli 16452
CANCELLATION ORDERING
It is you may cancel your order before its mission with telephone contact at (+30.210 9958598) 09:00-21:00, Monday to Friday or by sending an e-mail to info@domusaccessories.gr. The Cancellation must be made by 13:00 when orders depart by courier.
In more detail:
In case you have order a product in the morning you will have to cancel it by 13:00 of same day.
In case you have order a product from noon onwards and its shipment will be takes place the next day, the cancellation must be made by 13:00 the next day.